By: Sudhir
I don't agree with your observation that software can't be a service. I think your definition of software and service both are wrong. Service means some one else doing the job without you knowing the...
View ArticleBy: GeoffB
I think the IT guys mean software being "served up" (over the internet, although even that's been pimped up to "cloud"). So Software as a Serving is more accurate, although maybe it is (a different...
View ArticleBy: Rick Shea
I agree with your perspective on what great service is about and its benefits. In my experience, it can also be a powerful differentiator, and it can help to support a premium price vs. more...
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